Siobhan Baillie MP is looking to recruit a Caseworker to be part of her team, based in Stroud town centre. Caseworkers play an important role in an MP’s office, supporting the MP to ensure that constituents concerns are heard and actioned. This is a unique opportunity to be part of a team making a real impact for the people of Stroud.
The successful candidate will be enthusiastic, motivated, and have excellent verbal and written communication skills. This role requires a flexible and can-do attitude and the ability to deal sensitively and empathetically with constituents and casework. Applicants should have an awareness of the constituency and an understanding of managing confidential information.
Duties will include, but not be limited to:
- Handling correspondence from constituents and drafting responses.
- Providing advice and support to constituents on a variety of issues.
- Liaising with national and local government agencies, as well as other relevant organisations.
- Organising and attending constituency surgeries and meetings with the MP.
- Monitoring constituency issues and providing briefings on complex cases and local issues.
- Managing own caseload and progress of casework, ensuring all cases are logged, progress is monitored and all identified actions are taken promptly.
- Handling casework in a sensitive and confidential manner, ensuring all accurate records are kept in adherence to the principles of the Data Protection Act and GDPR.
- Handling telephone and walk-in enquiries.
- Maintaining up-to-date knowledge of relevant legislation/guidelines as appropriate in dealing with casework.
- Preparing and writing letters on behalf of the MP.
- A highly motivated staff member, with a positive attitude and ability to work independently and collectively as part of a team
- Experience of casework, a public facing role or working directly with the public
- Excellent verbal and written communication skills and confidence interacting with, and advocating on behalf of, a wide range of people
- Good IT skills, including the use of email, the Internet and Microsoft Office suite.
- Clear and concise letter writing style
- Good attention to detail and ability to prioritise their workload
- Competitive salary within IPSA pay scales, expected to be in the region of £22,000-£28,000 dependant on experience
- Generous employer contribution pension scheme
- 25 days annual leave (plus bank holidays)
- Access to training and professional development opportunities
- Employee Assistance Programme
Ideally this role is based in Siobhan’s Stroud town centre office, but applications will be considered from candidates wishing to work in Westminster.