Jeremy Wright MP is looking to recruit a Caseworker to be part of his constituency team, based in Kenilworth. Caseworkers play an important role in an MP’s office, supporting the MP to ensure that constituents concerns are heard and actioned. This is a unique opportunity to be part of a team making a real impact for the people of Kenilworth and Southam.
The successful candidate will be enthusiastic, motivated, and have excellent verbal and written communication skills. This role requires a flexible and can-do attitude and the ability to deal sensitively and empathetically with constituents and casework. Applicants should have an awareness of the constituency and an understanding of managing confidential information.
Duties will include, but not be limited to:
- Gather relevant information to assist with resolving cases and ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
- Assist with MP surgeries and meetings and follow up as appropriate.
- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email or face to face.
- Assist with project work, including in relation to HS2.
- General administrative support.
- Accompany the MP on constituency visits as required.
- Ensure records are kept and information managed confidentially in line with data protection legislation
Requirements:
- A highly motivated staff member, with a positive attitude and ability to work independently and collectively as part of a team
- Experience of casework, a public facing role or working directly with the public
- Excellent verbal and written communication skills and confidence interacting with, and advocating on behalf of, a wide range of people
- Good IT skills, including the use of email, the Internet and Microsoft Office suite.
- Clear and concise letter writing style
- Good attention to detail and ability to prioritise their workload
Benefits:
- Competitive salary within IPSA pay scales, expected to be in the region of £22,000-£28,000 dependant on experience
- Generous employer contribution pension scheme
- 25 days annual leave (plus bank holidays)
- Access to training and professional development opportunities
- Employee Assistance Programme
Ideally this is a full-time office-based role, however flexibility exists to discuss part-time hours if preferred. Please state your preference as part of your application.
You must have the right to work and live in the UK at the point of your application, and you must have lived in the UK for three of the last five years. Proof will be required at interview stage.
Upon appointment, you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.
