Hive Support Ltd

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Caseworker Training (Introduction)

Course Description

Hive are delighted to offer comprehensive training to Parliamentary staff, to provide them with the essential tools and training they need to progress casework and respond to constituents effectively.

This 2 hour session provides an introduction to the role of a caseworker, from handling confidential data to practical steps in making the most of your casework management software.

The course will cover:

  • Processing incoming casework
  • Triaging and the cycle of casework
  • Data protection, confidentiality and safeguarding
  • Using Casework Management Software (Specifically, Elected Technologies Caseworker.MP)

Training will be delivered virtually, by a current Parliamentary Office Manager, with 10 years experience, who knows what it takes to deliver excellent service to constituents. This training programme has been designed to provide an introduction for Caseworkers and other Parliamentary Staff, and our team’s extensive knowledge of Parliament will ensure we are able to support new staff with any issues or concerns they have.

Book on to the Caseworker Training (Introduction) Course

Booking Details
Payment Details
Course Details
Course Dates:

Wednesday 9th March 2-4pm

Price: £225+VAT
Course Format: 2 hour session (virtual)
Number of Places Available: 12
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